If I'm not satisfied with the product, can I request a refund?

If you are dissatisfied with your purchase, you may return it within 14 days of purchase and request a refund, provided the item is not customized, unused, and still in its original packaging.

Can I use three different caps with the same bottle body?

Yes. All bottle bodies feature a universal wide-mouth design, allowing caps to be freely interchanged.

How long does it take to receive the product after order confirmation?

Delivery typically takes 7 business days, barring delays from the courier service.

How long does the insulation last?

Hot water stays warm for 10 hours, cold water stays cool for 20 hours.

Can I alternate between hot and cold water in the same bottle? For example, hot water today and cold water tomorrow?

Yes, this will not affect the bottle's performance.

What payment methods are available?

CupCraze offers multiple payment options as follows:

Credit Card

PayPal (Visa, Mastercard, American Express, or PayPal balance)

Ipay88 (Visa, Mastercard, or online banking)

After completing payment, please send us the following payment details:

Bank Name:

Transfer Date:

Transfer Time:

Transfer Reference Number:

Total Amount Paid:

Your Order Number:

You may scan and email the above information to: mlwai01@outlook.com

Note: Purchased items will not be shipped until payment confirmation is received.